Free video help for everyone

Technical Support & Service Channels

Direct access to our engineering team for operational inquiries and system diagnostics.

Email Support

For detailed technical requests, calibration data, or archival project specifications.

info@helpyouvideos.com
SLA

Response within 4 business hours on weekdays. Critical system issues escalated within 90 minutes.

Phone & Remote Diagnostics

Immediate assistance for motion capture suite calibration or safety mapping module errors.

+27547793487
Availability

Monday–Friday, 08:00–18:00 SAST. Remote session setup within 30 minutes of call.

On-Site Engineering

Scheduled visits for hardware installation, sensor network audits, and microfilm scanner maintenance.

9170 Samuels Villages Suite 215

Lead Time

Standard on-site within 5 business days. Emergency deployment available for production-critical failures.

Submit a Project Brief

Tell us about your industrial recording or archiving requirements. We review each submission manually and respond within two business days with a scope estimate and timeline.

  • • Motion capture for assembly line analysis
  • • Safety mapping and risk visualization
  • • Microfilm digitization and metadata indexing

Contact & Service Channels

Direct line for technical inquiries, archival project coordination, and on-site consultation scheduling.

Physical Address

9170 Samuels Villages Suite 215

Phone

+27 54 779 3487

Available for urgent technical support and project coordination.

Email

info@helpyouvideos.com

For detailed proposals, microfilm quotes, and motion-capture scheduling.

Office Hours

  • Monday – Friday 08:00 – 17:00
  • Saturday 09:00 – 13:00
  • Sunday Closed

On-site industrial visits and archive scanning can be arranged outside standard hours by appointment.

Communication Channels

  • Direct line: +27 54 779 3487 (technical emergencies)
  • Email: info@helpyouvideos.com (project files, quotes, reports)
  • In-person: 9170 Samuels Villages Suite 215 (by appointment only)

We do not use social media or live chat. All communication is handled through direct channels for data security and record-keeping.

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